Return Policy

What are the return and refund policies for Natrol.com?

For any product that you are not satisfied with, please call 1-800-262-8765 or submit a request and you’ll receive instruction on how to get a refund.

Refunds will be credited back to the credit card used for purchase. You’ll need your order number which is available on your Purchase Confirmation email, or, under “Orders” in your Account once you sign-in to Natrol.com.

If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instruction on how to send the product back and provide a refund of your shipping costs.

How do I return Natrol products if purchased from a different store?

If you purchased Natrol products online on another website, please follow the instruction on that site for returns and refund.

If you purchased Natrol products at one of our retailer partners, please return the item to that store according to their return and refund policy.

Refunds for Natrol Melatonin Gummies and Natrol Cognium®

Natrol Gummies and Natrol Cognium® products are covered by our 100% Money Back Guarantee. If you try any Natrol Gummies product and are not completely satisfied, submit a request and we will refund your purchase. Likewise, for any Cognium product, submit a request and we will refund your purchase.

We stand by the quality of our products 100%. Complete satisfaction or your money back!